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How cuci444 Handles Your Personal Information

When you open an account or make a deposit via Touch 'n Go eWallet, Boost or GrabPay, you share information with us.

Account data kept securelyLocal payment details protectedYour rights, clearly statedContact us to request changesMalaysia accounts covered
cuci444 How cuci444 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat

Start a live chat session directly from the cuci444 site or mobile browser. Our team can take your data access or correction request and log it immediately to your account record.

Email Support

Send your privacy request by email with your registered account details. We will acknowledge your request and aim to respond with a resolution within the timeframe required under applicable law.

Account Help Desk

For account-specific data queries — including transaction history linked to Boost or GrabPay — raise a ticket through the account help desk so it is logged against your verified profile.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Cookie Use

We use session cookies and persistent cookies to keep your login active and to remember device preferences. You can manage cookie settings from your browser at any time without losing your account access.

Account Security

Account access is protected by OTP verification sent to your registered number. If we detect a login from an unrecognised device, we will prompt a re-verification step before allowing session continuation.

Data Retention

We keep your account data for as long as your account is open. After closure, we retain the minimum records required by applicable law, then delete or anonymise the rest within the applicable period.

Requesting Changes

You can request access to the personal data we hold, ask us to correct inaccuracies, or request deletion where permitted by law. Raise this via live chat or email with your account ID ready.

Questions About Your Privacy on cuci444

These are the data and privacy questions we hear most often. If your question is not covered here, reach us through live chat or the account help desk and we will give you a direct answer.

We collect your name, email address, contact number and the payment identifiers attached to your Touch 'n Go eWallet, Boost or GrabPay account when you register and verify your identity.

We retain transaction references linked to your deposit method — such as a Boost or GrabPay reference — for account and fraud-verification purposes. Full card or wallet credentials are never stored on our servers.

Yes. Where permitted by applicable law, you can request deletion of your personal data. Contact us via live chat or email with your account ID, and we will process your request within the required timeframe.

We share data only with payment processors and fraud-detection services needed to clear your transactions. We do not sell personal data to advertisers or unrelated third parties under any circumstances.

Log in to your account on mobile or browser, go to account settings, and submit a change request. For security, a re-verification step via OTP to your current registered number is required before changes take effect.

After closure, we retain the minimum records required by applicable law, then delete or anonymise remaining data within the applicable retention period. You can request confirmation of deletion via our support channels.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.